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Claims of inconsistencies are wrong

Recent reports that claim BNSF Railway's statements on our service challenges are inconsistent are just plain wrong. There is no inconsistency. BNSF has been communicating directly and often with our customers about what happened, why and what we...

Recent reports that claim BNSF Railway's statements on our service challenges are inconsistent are just plain wrong.

There is no inconsistency. BNSF has been communicating directly and often with our customers about what happened, why and what we are doing to improve service for our customers.

Throughout this year, we have talked about how we moved increasing volumes of all kinds of commodities last year. BNSF alone moved half of all new shipments moved by U.S. railroads in 2013.

To meet that growth, we announced a then-record capital investment plan of $4 billion. While we were in the middle of that plan and managing increasing growth, volumes accelerated even more in the first two weeks of October across several commodities, followed by the harsh winter and continued strong volume on the railroad.

In 2014, we've spent $5.5 billion, and next year will mark the third year of record investment with a $6 billion expansion and maintenance plan for our railroad.

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We have been straightforward with our customers and others on our performance and our plan to improve. The results are now showing, as we have moved record volumes of ag products from the region this year, and our performance measurements continue positive trends.

Editor's note: McBeth is a Minneapolis-based spokesperson for BNSF.

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